Welcome to Lady’s Cookie’s Shipping and Delivery page. Here, we provide you with essential information about our shipping process to ensure you have a smooth and informed shopping experience.
1. Shipping Schedule:
Our shipping partner operates from Saturday to Thursday, excluding official holidays. They work diligently between 10 am and 6 pm to ensure your orders are delivered in a timely manner.
2. Maximum Delay Period:
In the rare event that there is a delay in receiving your order from the shipping company, please note that the maximum delay period is 5 days. If your order is not delivered within this time frame, it will be automatically flagged as a return and processed accordingly.
3. Estimated Delivery Time:
We strive to get your orders to you as quickly as possible. Typically, orders will be delivered within 2 to 8 working days from the date of purchase. Please note that delivery times may vary based on your location and the availability of the items you’ve ordered.
4. Order Tracking:
As soon as your order is dispatched, we will provide you with a tracking number via email. This allows you to monitor the progress of your delivery and estimate when it will arrive at your doorstep.
5. Shipping Fees:
Shipping fees are applied based on your location and the delivery method chosen. You will be informed of the shipping cost during the checkout process.
6. Shipping Locations:
We currently offer shipping within Egypt. For international shipping, please contact our customer service for assistance and information.
7. Address Accuracy:
To ensure successful delivery, kindly double-check and provide accurate address details during checkout. Any inaccuracies may lead to delays or issues in the delivery process.
8. Delivery Confirmation:
Once your order is successfully delivered, you will receive a confirmation email. Please ensure that someone is available to receive the order at the provided shipping address.
9. Contact Us:
If you have any inquiries or concerns regarding the shipping and delivery of your order, our customer service team is ready to assist you. Feel free to reach out to us for any assistance you may need.
Thank you for choosing Lady’s Cookie. We are committed to delivering your orders efficiently and providing you with a seamless shopping experience.